Customer Service
Frequently Asked Questions (FAQ)
All listed prices for our products exclusive of 6% sales tax. The sales tax will be added later at checkout.
- Go to the product you want and click “Add to Cart.”
- Once the product is added, you can keep shopping or view your cart.
- When ready, click “Proceed to Checkout.”
- Enter your details, shipping address, and payment method.
- Review your information, accept the Terms and Conditions, and complete the payment.
- After a successful payment, you’ll see an order confirmation on the screen and receive a confirmation email.
Your order will be delivered within 2–5 business days.
- Orders under $50 incur a $6.50 shipping fee, while orders over $50 ship for free.
- Large or heavy packages may have additional shipping fees.
- You can also pick up your order for free—just schedule an appointment with our customer service.
You can return your order for free by following the return process on this page. Simply send your package back within 14 days of receiving it using the provided return label.
If you choose another shipping method or courier, any costs will be your responsibility. You can print your return label and drop off your package at the nearest courier location.
For more details, see the “Returns & Exchanges” tab.
You also have the right to cancel your order within the allowed period.
For returns, please see our Return Policy for all the details > Return Policy
Please check your order as soon as it arrives for any visible damage or missing items.
If something is damaged or doesn’t match your order, contact us immediately at hello@rijoka.com
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
All items come with a statutory warranty, which ensures the product works as reasonably expected.
Some products also include a manufacturer’s warranty—this is in addition to the statutory warranty.
The warranty period listed on the product page refers to the manufacturer’s warranty.
Additional helpful information
Additional helpful information
- Go to the product you want and click “Add to Cart.”
- Once you see that the product has been added, you can continue shopping or view your cart.
- When you’re ready, click “Proceed to Checkout.”
- Enter your personal details, shipping address, and payment method.
- Review your information, agree to the Terms and Conditions, and proceed to payment.
- After a successful payment, you’ll be automatically redirected with a confirmation that your order is complete.
- You will also receive an email confirming your order.
We make every effort to deliver your package quickly. Standard delivery takes 2-5 business days. Once your order has been processed, you will receive a tracking code to follow your shipment.
For particularly large or heavy packages that exceed standard shipping dimensions or weight, delivery may take 2–5 business days due to additional handling requirements.
We do our best to deliver on time, but in some cases, delivery may be delayed due to unforeseen circumstances.
Shipping costs:
- Orders under $50 incur a $6.50 shipping fee, while orders over $50 ship for free.
- For large or heavy items that cannot be shipped via standard shipping, additional fees apply:
- $35 for oversized or heavy items, including hanging chairs.
- $20 surcharge for other oversized items, such as standard hanging chair bases.
You can also pick up your order for free at our location—please schedule an appointment with our customer service.
We work with several logistics partners, each with their own shipping methods and customs requirements. Standard shipping methods apply.
If you have special requests, please contact us at hello@rijoka.com. Depending on your order size, a small additional fee may apply. Don’t forget to include your order number and the reason for your request.
You can return your package free of charge if you follow the return process on this page. Simply send your package back to us within 14 days of receiving it using the provided return label. After initiating your return, you have 14 days to actually send the package.
If you choose another shipping method or courier, any costs will be your responsibility. The product should be returned in its original packaging whenever possible.
Want to return your hanging chair? No problem! Just email us at hello@rijoka.com, and we’ll set up a convenient pickup appointment for you.
For returns, please see our Return Policy for all the details.
All items you purchase from us are covered by the statutory warranty, which ensures that a product works as reasonably expected. Some products also come with a manufacturer’s warranty, which does not affect your statutory rights.
For oversized or heavy packages that exceed standard shipping dimensions or weight, additional shipping fees may apply due to extra handling requirements.
Of course, you can also pick up your order for free at our location—please schedule an appointment with our customer service.
Complaint Procedure
We do everything we can to ensure your satisfaction—even when it comes to complaints. While we try to prevent issues, mistakes can happen.
We take every complaint seriously and want to know how we can help you. It may sound unusual, but your feedback helps us improve and prevent similar issues in the future. So please don’t hesitate to contact us.
You can submit your complaint (about our service or a product) to hello@rijoka.com We will process it promptly and inform you within 3 business days about the next steps or proposed solution. You will receive a detailed response within 14 days of submitting your complaint.
You will also receive an acknowledgment on the same day your complaint is received. Complaints submitted over the weekend will be responded to on the next business day.
Monday to Friday: 9:00 AM – 5:00 PM
Please note: Visits are by appointment only.
Send your preferred date and time via email to hello@rijoka.com
At Rijoka Swing Chairs LLC, we value our customers’ privacy. We handle your information carefully and comply with all applicable privacy laws. For more details on how we protect your data, please see our > Privacy Policy
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
All listed prices for our products exclusive of 6% sales tax. The sales tax will be added later at checkout.
- Go to the product you want and click “Add to Cart.”
- Once the product is added, you can keep shopping or view your cart.
- When ready, click “Proceed to Checkout.”
- Enter your details, shipping address, and payment method.
- Review your information, accept the Terms and Conditions, and complete the payment.
- After a successful payment, you’ll see an order confirmation on the screen and receive a confirmation email.
Your order will be delivered within 2–5 business days.
- Orders under $50 incur a $6.50 shipping fee, while orders over $50 ship for free.
- Large or heavy packages may have additional shipping fees.
- You can also pick up your order for free—just schedule an appointment with our customer service.
You can return your order for free by following the return process on this page. Simply send your package back within 14 days of receiving it using the provided return label.
If you choose another shipping method or courier, any costs will be your responsibility. You can print your return label and drop off your package at the nearest courier location.
For more details, see the “Returns & Exchanges” tab.
You also have the right to cancel your order within the allowed period.
Please check your order as soon as it arrives for any visible damage or missing items.
If something is damaged or doesn’t match your order, contact us immediately at hello@rijoka.com
Visa, Mastercard, American Express, Discover, Cash.
All items come with a statutory warranty, which ensures the product works as reasonably expected.
Some products also include a manufacturer’s warranty—this is in addition to the statutory warranty.
The warranty period listed on the product page refers to the manufacturer’s warranty.
Additional helpful information
- Go to the product you want and click “Add to Cart.”
- Once you see that the product has been added, you can continue shopping or view your cart.
- When you’re ready, click “Proceed to Checkout.”
- Enter your personal details, shipping address, and payment method.
- Review your information, agree to the Terms and Conditions, and proceed to payment.
- After a successful payment, you’ll be automatically redirected with a confirmation that your order is complete.
- You will also receive an email confirming your order.
We make every effort to deliver your package quickly. Standard delivery takes 2-5 business days. Once your order has been processed, you will receive a tracking code to follow your shipment.
For particularly large or heavy packages that exceed standard shipping dimensions or weight, delivery may take 2–5 business days due to additional handling requirements.
We do our best to deliver on time, but in some cases, delivery may be delayed due to unforeseen circumstances.
Shipping costs:
- Orders under $50 incur a $6.50 shipping fee, while orders over $50 ship for free.
- For large or heavy items that cannot be shipped via standard shipping, additional fees apply:
- $35 for oversized or heavy items, including hanging chairs.
- $20 surcharge for other oversized items, such as standard hanging chair bases.
You can also pick up your order for free at our location—please schedule an appointment with our customer service.
We work with several logistics partners, each with their own shipping methods and customs requirements. Standard shipping methods apply.
If you have special requests, please contact us at hello@rijoka.com. Depending on your order size, a small additional fee may apply. Don’t forget to include your order number and the reason for your request.
You can return your package free of charge if you follow the return process on this page. Simply send your package back to us within 14 days of receiving it using the provided return label. After initiating your return, you have 14 days to actually send the package.
If you choose another shipping method or courier, any costs will be your responsibility. The product should be returned in its original packaging whenever possible.
Want to return your hanging chair? No problem! Just email us at hello@rijoka.com, and we’ll set up a convenient pickup appointment for you.
All items you purchase from us are covered by the statutory warranty, which ensures that a product works as reasonably expected. Some products also come with a manufacturer’s warranty, which does not affect your statutory rights.
For oversized or heavy packages that exceed standard shipping dimensions or weight, additional shipping fees may apply due to extra handling requirements.
Of course, you can also pick up your order for free at our location—please schedule an appointment with our customer service.
Complaint Procedure
We do everything we can to ensure your satisfaction—even when it comes to complaints. While we try to prevent issues, mistakes can happen.
We take every complaint seriously and want to know how we can help you. It may sound unusual, but your feedback helps us improve and prevent similar issues in the future. So please don’t hesitate to contact us.
You can submit your complaint (about our service or a product) to hello@rijoka.com We will process it promptly and inform you within 3 business days about the next steps or proposed solution. You will receive a detailed response within 14 days of submitting your complaint.
You will also receive an acknowledgment on the same day your complaint is received. Complaints submitted over the weekend will be responded to on the next business day.
Monday to Friday: 9:00 AM – 5:00 PM
Please note: Visits are by appointment only.
Send your preferred date and time via email to hello@rijoka.com