Return & Refund Policy
RIJOKA SWING CHAIRS LLC
RETURN & REFUND POLICY
Effective Date: August 30, 2026
At RIJOKA SWING CHAIRS LLC (“RIJOKA”), we want you to be satisfied with your purchase. This policy explains the requirements for voluntary returns, refunds, delivery-related issues, and the distinction between a return and a warranty claim.
1. 30-Day Return Policy
Returns are accepted within 30 days of delivery.
To qualify for a voluntary return, the product must be unused, undamaged, and in its original packaging.
All original components, accessories, cushions, hardware, instructions, and other items supplied with the product must be included.
Proof of purchase is required.
Custom, personalized, or final-sale items are not eligible for voluntary return unless defective or otherwise required by applicable law.
Products showing signs of use, customer-caused damage, improper handling, modification, staining, or other conditions inconsistent with an unused and undamaged product are not eligible for return under this 30-Day Return Policy.
2. Free Authorized Returns
Approved returns that meet all requirements of this 30-Day Return Policy are free of return-shipping charges to the customer.
Before returning any product, contact RIJOKA at hello@rijoka.com to request return authorization. Please include your order number and reason for the return.
Do not independently ship or return a product before receiving return instructions from RIJOKA.
Once a return is approved, RIJOKA will provide the applicable return instructions and arrange or provide the authorized return transportation.
3. Original Packaging
Customers wishing to use the 30-Day Return Policy must retain the original packaging for the return period.
The original packaging must be reasonably suitable for safely returning the product.
Discarding the original packaging may make the product ineligible for a voluntary return under this policy.
This original-packaging requirement does not prevent a customer from submitting a valid claim under the RIJOKA 12-Month Limited Warranty.
4. XLarge and Two-Person Swing Chairs – Access Requirements
Due to their size and shape, RIJOKA XLarge and Two-Person Swing Chairs require a minimum clear access width of 31.5 inches (80 cm).
Customers are responsible for ensuring that the intended access route to the requested placement location provides sufficient clearance.
RIJOKA personnel will not force an XLarge or Two-Person Swing Chair through an opening with insufficient clearance.
Damage occurring after RIJOKA has completed initial delivery and placement, including damage caused by moving, carrying, repositioning, relocating, bending, squeezing, twisting, pushing, pulling, or forcing the chair through an opening with insufficient clearance, is not considered a manufacturing defect and does not qualify for a voluntary return.
If an XLarge or Two-Person Swing Chair cannot safely reach the requested placement location because of insufficient access, RIJOKA may place the product at another suitable and safely accessible location agreed with the customer.
5. Delivery, Placement and Inspection
RIJOKA delivers the product and places it at the customer’s requested location, provided that the location can be safely and reasonably accessed.
After delivery and initial placement, the customer or authorized recipient will have an opportunity to inspect the product for visible damage.
Any visible damage should be reported and documented at that time.
Once delivery and initial placement have been completed and accepted, damage caused by subsequent moving, carrying, repositioning, relocating, disassembling, reassembling, or improper handling is not considered shipping damage or a manufacturing defect.
6. Refunds
Once RIJOKA receives and inspects an authorized return and confirms that it satisfies the requirements of this policy, the applicable refund will be processed within 7-10 business days.
Approved refunds will generally be issued to the original payment method used at checkout.
The original $35 shipping and delivery charge is non-refundable for a voluntary 30-day return, except where otherwise required by applicable law.
Free Returns refers to the cost of the authorized return transportation. It does not mean that the original $35 shipping and delivery charge is refundable.
7. Damaged, Defective or Incorrect Products
If a product is delivered with visible damage or RIJOKA has delivered an incorrect product, contact us promptly at hello@rijoka.com.
An alleged manufacturing defect is handled under the RIJOKA 12-Month Limited Warranty rather than the voluntary 30-Day Return Policy.
The unused-product and original-packaging requirements applicable to voluntary returns do not prevent a customer from submitting a valid warranty claim.
RIJOKA may request photographs, video, proof of purchase, order information, or other information reasonably necessary to evaluate the issue.
8. Customer-Caused Damage
Products damaged after delivery through use, misuse, accidents, improper handling, moving, relocation, dragging, modification, improper storage, or failure to follow product instructions or applicable access requirements are not eligible for a voluntary return.
This includes scratches, dents, cracks, broken or damaged weaving, deformation, bent components, damaged finishes, stains, chemical damage, and other customer-caused damage.
Customer-caused damage does not become a manufacturing defect merely because it occurs within the 30-day return period or the 12-month Limited Warranty period.
9. Exchanges
RIJOKA does not currently offer direct exchanges. To replace an eligible item, please arrange an authorized return and place a new order.
10. Relationship to the Limited Warranty
This Return & Refund Policy is separate from the RIJOKA 12-Month Limited Warranty.
Nothing in this policy is intended to reduce or waive warranty rights or other consumer rights that cannot lawfully be waived.
11. Contact Us
For questions about returns, refunds, delivery issues, or warranty claims, contact:
RIJOKA SWING CHAIRS LLC
Email: hello@rijoka.com
Address: 4121 SW 34th Street, Orlando, FL 32811
© 2026 RIJOKA SWING CHAIRS LLC | hello@rijoka.com