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Return & Refund

Return & Refund Policy – Rijoka Swing Chairs LLC.

Effective Date: March 25, 2026

At Rijoka Swing Chairs LLC., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return most items under the terms outlined below.

1. Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Items must be unused, in original packaging, and include the receipt or proof of purchase.
  • Custom, personalized, or final sale items are not eligible for return unless defective.

2. How to Initiate a Return

  1. Contact us at hello@rijoka.com to request a return authorization.
  2. Include your order number and reason for return.
  3. We will provide instructions for shipping the item back.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item was defective or damaged during shipping.
  • We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

  • Once we receive your returned item and verify its condition, we will process your refund within 7–10 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

  • We currently do not offer direct exchanges. To replace an item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately at hello@rijoka.com.
  • We will provide a replacement or full refund at no cost to you.

7. Contact Us

For questions about returns, refunds, or exchanges:

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